What is National Get to Know Your Customer Day? This day is observed annually on the third Thursday of each quarter (January, April, July, October). With so much business being conducted electronically, personal attention to customers can go by the wayside. Get to Know Your Customer Day is a fitting opportunity to turn that around, making a point of learning a little more about your customers. The better you know and understand your customer, the better you can serve them and their needs.
A common question that many sales reps in the Ductile iron pipe (DI pipe) industry have heard over the years is, "Are you sure you’ve quoted the 3” and 4” pipe correctly?” Once that price is confirmed, the follow-up question from the customer is usually “Why in the world does it cost so much?” Well, there are many reasons for the higher cost, and in this Iron Strong Blog, we will offer some insight into that question.
For generations, McWane Ductile has been an industry leader in the manufacture of water distribution and infrastructure products. The history of McWane Ductile, a family owned company, has beginnings dating back as early as 1871, when Charles Phillip McWane entered the foundry business in Lynchburg, Virginia, with his sons Harry and James Ransom (JR).
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